Contact Center Global Coverage

A Global Native Phone Number SKU is necessary to purchase numbers.

A rate card for each type of phone number will define the phone number monthly recurring charge and usage metered rates for each country. Per number MRC & per minute charge rates contribute towards annual commit.

KYC (know your customer) documentation may be required to purchase phone numbers in certain countries.

A virtual phone number is a working telephone number that is not tied to any physical location or device. Calls to a virtual number can be set up to route to mobile devices, physical office phones, software-based “softphones” on computers, and even other phone numbers.

The technology used to host virtual numbers is called Voice over Internet Protocol, or VoIP. VoIP is a virtual phone service technology that routes phone calls over the internet while allowing its users to interact with users on standard telephones. VoIP calls can be made from internet-connected computers.

Please contact us to discuss your needs.

Zoom Contact Center and Zoom Phone are two completely separate solutions. Zoom Contact Center is an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience. Zoom Contact Center brings unified communications together with contact center capabilities. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence like a website.

Yes. Please contact us to discuss your needs.